SPA was very limited. but enough for short stay. Room was as we expected. Great location, close to Rotorua downtown but quite, close to main attractions in the region. Easy access to the beach and walking path
Piotr54
januari 2024
The location by the lake was scenic. We enjoyed sitting outside on the outdoor setting as a family. It was great having access to a washing machine and dryer. Room was comfortable.
Barbara
januari 2024
I must admit , saw some less than positive reviews recently for this place, but was pleasantly surprised. On arrival check in was quick and efficient, receptionist was friendly and helpful, we were shown to our room and told about the trout flies. Hotel was clean and looked smart, pool area was well kept. Lovely location on the lake but a drive into town (which I knew when booking) Rooms a short walk from the Car Park. Room was lovely, pretty large, very clean and decorated smartly, smelt fresh. Bed was comfy , large tv, fridge and a clean bathroom with a good powerful, hot shower. We ate in the restaurant, had the chicken, food was delicious and large portions. Slight mix up over the wine, which was a bit slow coming(didn’t have our first choice) Wasn’t bothered by and didn’t really notice the trout flies. All in all great stay.
Nicholas
februari 2025
It was absolutely splendid and located in such a wonderful spot of Rotorua. My hubby and I spent our honeymoon here in the superior suite which was spacious, clean and cosy with a comfortable king bed and wonderful spa bath. The staff were lovely and the atmosphere there was warm and welcoming. I am a lover of sunsets and didn't know until we arrived, of the spectacular clear and perfect view you get to see of the sunset from the facility. We didn't get a chance with the sauna, jacuzzi, dining or massage treatment that they offer due to our own arrangements but we look forward to doing so in a warmer season. I highly recommend this place to relax and unwind. We will certainly stay here over and over again. Thank you Wai Ora. 10/10 🫶
Rochelle
mei 2024
I absolutely loved my room 21, private end room overlooking the lake with a balcony. The guy there at reception that greeted us was on point, he was on the bar, restaurant and served us tea, he mentioned he was only there for a week, he deserves credit for all he does. I ordered seafood chowder entree but received seafood chowder main where he didn't charge me full price as the chef who is new made a mistake. I had a good stay. Thanku 😀
Lana
januari 2025
The room was a good size and the bed comfortable. Quiet too despite the tour group on the second night. Lovely location. The desk staff were very friendly.
Therese
december 2024
Right on the lake.
Nicola
juli 2024
Everything it was an amazing stay, Beautiful Kai worth every cent spent 😋😄 my baby was so comfortable and happy she enjoyed her cot, and she settled so well, we would definitely be booking again in the future and will be coming back, Great location lake view and the staff was so amazing, super quick with the room service and the food! Omg was soooo good, beautiful and nice and hot when food arrived to room, the spa was soo good 👍 baby enjoyed all the bubbles hahaha but yes great place would definitely recommend to others and family thank you 😊
Monique
mei 2024
Attractive room and comfortable. Good location by the lake. Nice spa. Warm greeting from reception. Appreciate the use of a washing machine and dryer. Relaxing furniture by the pool and outside the rooms. Staff friendly particularly the young lady we registered with.
Alan
maart 2024
The receptionist was the bomb. I dont knkw what he gets paid but i feel like its not enough he was just so efficient and on to it. And every other staff member i interacted with we very kind and helpful. It really really set the tone of a weekend getaway from the second i stepped on the property. The receptionist appeared, as if out of no where, the moment i entered to check in. I got a bit lost on my way to bring my luggage and a very lovely lady from the spa side of the resort enthusiastically helped me find my way. I needed to get a late check out and the staff present in the reception at the time made that quick and very easy. I was a disorganised mess, if im being honest, and the staff were nothing but helpful kind and reassuring. My partner and i went for a swim in the heated pool and enjoyed the sauna thoroughly! As well as the lakeside walk in the evening. Even when it was raining, the scenery was so beautiful. Everything about this place from start to finish was so relaxing
Charlie
februari 2024